Robotic Process Automation (RPA) technology is an important pillar of corporates’ digital transformation. While serving the purpose of efficiency and automation, this technology is a generic usage tool ideal for screen scraping, bots, schedulers and to interact with other complementary technologies to create specialized agents, which can automate clerical tasks. RPA is gaining popularity because it is becoming an agile and cost-efficient response to some of the challenges faced when embracing a digital transformation journey, allowing, for instance:
- Facilitate a way to provide a better customer service with dispatching and responses’ routing;
- Ensure that business operations and processes are compliant with regulations and standards;
- Increase the performance of processes and tasks with a high-level of automation;
- Provide improved efficiency by digitizing and auditing process data;
- Create costs’ saving opportunities for manual and repetitive tasks;
- Enable employees to be more productive;
- Tackle the complexity of legacy systems that have to be integrated in a heterogeneous IT landscape.
RPA can be combined with Artificial Intelligence (AI) and Machine Learning (ML) techniques and move beyond the basic automation. Learning from historical data, from the feedback and impact of previous decisions and being able to detect and infer from patterns, the next generation of RPA can be more efficient dealing with edge-cases, exceptions and even introduce sentimental and non-logical reasoning in the decision making process, when needed.
Keep in your mind that the goal of RPA software is to minimize human errors, reduce operational costs and free up valuable time for employees. If automating repetitive, time-consuming tasks is a priority for the business, then it may be time to consider RPA. Several success cases can demonstrate its efficiency, in areas such invoice matching and account payables digitalization, monitoring of inventory levels and automatic replenishment in supply chain or even automated helpdesk dispatching.
Please contact us if you feel the need to investigate other automation opportunities.