If you are looking for a simple and short definition, Business Process Management (BPM) is the long-term strategy of analyzing and improving your organization processes. These processes have, as main characteristics, the fact that they are repeatable and predictable, so modelling, analysis and automation techniques can be used to improve the outcome over time.
As an approach, BPM sees processes as important assets of an organization, that must be understood, managed, and developed to announce and deliver added value products and services to customers. And the best way to support them is through enabling technology.
While talking about BPM tools, we usually start focusing in the need to have a consistently way to document the business process (and there is standard and graphical notation for that purpose, BPMN – Business Process Management Notation). But there are other tasks or streams that can be implemented down the line, like the workflow automation, the collaboration framework or even the analytics insights to monitor the processes.
If you are looking for a simple and short definition, Business Process Management (BPM) is the long-term strategy of analyzing and improving your organization processes. These processes have, as main characteristics, the fact that they are repeatable and predictable, so modelling, analysis and automation techniques can be used to improve the outcome over time.
As an approach, BPM sees processes as important assets of an organization, that must be understood, managed, and developed to announce and deliver added value products and services to customers. And the best way to support them is through enabling technology.
While talking about BPM tools, we usually start focusing in the need to have a consistently way to document the business process (and there is standard and graphical notation for that purpose, BPMN – Business Process Management Notation). But there are other tasks or streams that can be implemented down the line, like the workflow automation, the collaboration framework or even the analytics insights to monitor the processes.
